Sometimes things just don’t work out.
Here’s what you need to know.
At DodoPants, many of our products are made or personalized just for you. Because of this, our returns policy is slightly different from traditional retail — but we always aim to be fair and helpful.
Most of our items are custom-made or personalized based on your order. For this reason, personalized or made-to-order items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
Before placing your order, please double-check:
If your item arrives damaged, defective or incorrect, we will make it right.
Please contact us within 7 days of delivery with:
We will review your request and, if approved, offer a replacement or a refund.
For non-personalized products, we may accept returns on a case-by-case basis.
Please contact us before returning any item.
Because many items go into production quickly, orders can only be changed or cancelled within 12 hours of placing the order.
After this time, production may have already started.
If a refund is approved, it will be processed back to your original payment method.
Please allow 5–10 business days for it to appear in your account.
We do not offer refunds for:
Each request is reviewed individually, and we aim to provide a fair outcome in every case.
If you have any questions or need assistance, we’re here to help.