Refund policy

At DodoPants, many of our products are made or personalized just for you. Because of this, our returns policy is slightly different from traditional retail — but we always aim to be fair and helpful.

Personalized & Made-to-Order Items

Most of our items are custom-made or personalized based on your order.  For this reason, personalized or made-to-order items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Before placing your order, please double-check:

• spelling
• names
• dates
• sizing

Damaged, defective or incorrect items

If your item arrives, damaged, defective or incorrect, we will make it right.

👉 Please contact us within 7 days of delivery with:

• your order number
• a description of the issue
• clear photos of the item

We will review your request and, if approved, offer a replacement or a refund.

Non-Personalized Items

For non-personalized products, we may accept returns on a case-by-case basis.

• Items must be unused and in original condition
• Return requests must be made within 14 days of delivery
• Customers may be responsible for return shipping costs

Please contact us before returning any item.

Order Changes & Cancellations

Because many items go into production quickly, orders can only be changed or cancelled within 12 hours of placing the order.

After this time, production may have already started.

Refund Processing

If a refund is approved, it will be processed back to your original payment method.

Please allow 5–10 business days for it to appear in your account.

Important Notes

We do not offer refunds for:

• incorrect information entered at checkout
• sizing issues where sizing information was provided
• delays caused by shipping carriers

Each request is reviewed individually, and we aim to provide a fair outcome in every case

📬 Need Help?

If you have any questions or need assistance, please contact us:

📧 support@giftsmorepersonal.com

We’re always here to help.